Returns & Exchanges

Returns & Exchanges

We accept exchanges and returns made within 14 business days of purchase on our site, and only jewelry that has never been worn, in its original condition and original packaging, and with an original receipt.
Custom-made jewelry and other special orders, including but not limited to rings made to a specific size and necklaces from the Letters collection, cannot be returned or exchanged.
Shipping fees for returned items- Customers sending jewelry back to the studio for exchange or return, will be responsible for arranging and paying for delivery.
We recommend that you make sure items are insured by your courier, prior to sending it out.
If you wish to use the studio’s courier service, please contact us for pricing.
Jewelry examination- Every piece of jewelry returned to the studio undergoes a thorough inspection, after which you will be notified if your request has been approved.
Full refunds are issued within 4 business day from the transaction date and only after confirmation that jewelry is eligible for return, and in accordance with the guidelines of your credit card issuer.
An email confirmation will be sent to you after refund is processed.
Jewelry priced at NIS 3,000 and above is non-refundable.
Store credit
Store credit in the full amount of purchase will be given upon our confirmation that
jewelry is eligible for return.

For any question, request or concern, please feel free to contact us by phone,
WhatsApp or email.